Saturday, August 21, 2010

Can your trust your agent's referral of a Home Inspector

It is often a concern with buyer’s that the Home Inspector referred by their Realtor is going to “rubberstamp” the home they are inspecting. As an Inspector for many years I have run into this concern, since many inspections are referred to us by Realtors.

I have never done this, although I have been asked to make a change in a report before. I send my reports via email simultaneously to buyer and realtor, so I have an automatic out on this request. I would not do it anyway, since my fee is paid by the buyer, I am loyal to that person. Besides, I could get sued for thousands, so there is no incentive on my part. My reputation is worth more than any one Realtor’s business.

But is that the case for you? It depends more on your Realtor than anyone else. Here in Georgia, real estate agents are required by their brokers to give out 3 names of inspectors. Some will give out 3 and say hire this guy, he is the best. That is what most agents who refer business to me do. Some even say flat out, hire Kevin or find your own guy, I don’t recommend anyone else.

The agent could be saying that because I am crooked; At least from your point of view.

So you have to ask yourself; Do I really like and trust my agent?

Does he/she seem ethical, honest and open? Did their other recommendations seem honest and knowledgeable, say the mortgage broker, or a remodeler, if they referred you one. If the answer is yes, you can probably trust their recommendation for an inspector.

Agents can and do “shop” inspectors. If they find a stumble bum who is cheap and misses stuff and glosses over stuff, they will latch on to this person, IF THEY ARE UNETHICAL. Unethical agents and half blind inspectors abound. Do not be fooled by certifications, some of these (for inspectors in particular) are not worth the paper they are written on. Note: There are agents and Realtors, the latter being a copywrited term.  I use them interchangably, which tells you what I think of paying fees to organizations to use their logo.

When I started in the home inspection business, there was ONE national home inspector certification (ASHI) and now there are several. On a more local level there are state associations that may be okay or may not. Here in Georgia there was only one (GAHI) and now there is another.

Since I never looked into these “newbie” organizations, I cannot say one way or the other how good they really are. I assume you are an astute enough user of the English language to detect the pejorative use of newbie.

So look at your agent to really decide if your trust their recommendation. I know many of my clients were glad they did trust their agent and hired me.

Good agents want a good inspection. If the house does not meet the grade, they want to know now, and will find you another. That way, they keep getting referrals from you. If you think you got a bad house, it reflects on the agent as much as the inspector. Good agents know this!

I never had opinions of real estate agents until I became an inspector. I did not lump them with used car salesmen the way some do with all sales people. I can tell you that since I have had one on one interaction with thousands of them (I have performed 3000 inspections and almost every deal has two agents involved), I now have very strong opinions of them as a group.

Some are genuinely nice people, but dumb. Some are the shrewd ***holes. Some are lazy. Many are dumb and lazy. Then there are the ones that just don’t care about anyone else, but themselves and their commission.

I know a few of you might say: I will take the shrewd person. That person is probably a hard bargainer, which is perceived as being an ass. That person might do OK.
But the selling realtor and the property seller will not like them, which often ensures that YOU will not get concessions from them that you might have otherwise. I have seen deals fall apart because of agent’s having antagonized the seller or seller’s agent.

But there are the ones that are nice, honest and smart and have your best interest at heart. You hear about them from referrals, they rarely buy billboard ads or spend too much time/money on mass marketing. Get one of these realtors. They will steer you to a good inspector, a good lender, good contractors, etc.

So choose your agent well. Get recommendations from people that have used an agent, or know them well. Meet them for coffee, ask questions that you know the answer too, and see how they reply. I always like a person who admits what they do NOT know, and says: I’ll find out, over one who bluffs.

Even a new agent is better than a bad agent. New agents often have good mentors back at the office that they work with.

Take my advice or don't, it's your money !

No comments:

Post a Comment